Privacy Policy · Precious Hosting

1. Introduction

Precious Hosting ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is:

Mad Tech Heads LTD T/A Precious Hosting
Registered in England and Wales, Company No. 14440918
Registered office: Office 7622, 182-184 High Street North, East Ham, London, E6 2JA
ICO registration number: ZC131659
Email: info@precioushosting.co.uk

3. Information We Collect

We may collect and process the following personal data:

Identity data: name, username
Contact data: email address, phone number, billing address
Financial data: payment card details (processed securely via third-party payment processors)
Technical data: IP address, browser type, operating system, access times
Usage data: how you use our services and website

4. Legal Basis for Processing

We process your personal data on the following lawful bases:

Contract: to provide our hosting services to you
Legitimate interests: to improve our services and communicate with you
Consent: where you have given explicit consent (e.g., marketing emails)
Legal obligation: to comply with applicable laws and regulations

5. How We Use Your Data

To set up and manage your hosting account
To process payments and send invoices
To provide technical support
To send service-related communications
To improve our website and services
To comply with legal obligations

6. Data Sharing

We do not sell your personal data. We may share data with:

Payment processors (for secure payment handling)
Infrastructure providers (to deliver hosting services)
Legal authorities (when required by law)

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account data is typically retained for the duration of your account plus a reasonable period after closure.

8. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request erasure of your data
Restrict or object to processing
Data portability
Withdraw consent at any time

To exercise any of these rights, contact us at info@precioushosting.co.uk.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration.

10. Complaints

If you are unhappy with how we handle your data, we want to know first. Our full Data Protection Complaints Process explains how to raise it with us and what to expect in response.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time — visit ico.org.uk. Our ICO registration number is ZC131659, verifiable on the ICO's public register.