Get help from a real person
Browse the knowledge base for common how-tos, or get in touch directly — I usually reply within an hour during working hours.
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Getting Started
How to point your domain, log into cPanel, install WordPress, set up email — the essentials.
Ask Simon →Migration & Transfers
How site migrations work, what files I need from you, how DNS cutover happens.
Ask Simon →Email & Domains
Setting up mailboxes, forwarders, SPF/DKIM, registering domains, transferring domains in.
Ask Simon →WordPress
Common WordPress tasks: caching, plugins, performance, malware cleanup, backups, restores.
Ask Simon →Security & Backups
How backups work, how restores work, SSL, security best practices, dealing with hacks.
Ask Simon →Billing & Accounts
Updating payment methods, invoices, upgrading or downgrading your plan, cancellations.
Ask Simon →More knowledge-base articles coming soon — for now, the fastest way to get something sorted is to just message me directly.
No tier-1 queues. Just me.
When you message Precious Hosting, you're messaging me directly. No support ticket triage, no copy-pasted scripts, no "let me escalate that". You're talking to the person who can actually fix the problem.
- Usually under 1 hour Monday–Friday, 9am–5pm UK
- Out-of-hours response for critical issues (site down, email broken)
- Status page kept up to date for any service-wide incidents
Email Support
For general questions, billing, and non-urgent help.
info@precioushosting.co.ukContact Form
Use the contact form if you want me to follow up via phone, WhatsApp, or email.
Open contact form